You call us, what happens next?


Our heating system is a unique innovation, so you might not be sure what to expect of the process. 3thermo will keep it easy and straightforward, so with just a few simple steps you’ll be able to enjoy your new heating.


Once you make the initial contact with us, we will check if you have any questions about our system and do our best to answer them, by phone or email – however you contact us. When you decide to get a 3thermo system, we will first ask you for architectural drawings of the site along with the measurements. If you don’t have access to those, however, you don’t have to worry, as we can also conduct full audit on site and gather the information we need.


The next step we take is preparing the concept drawings for the heating system, and generating a quote. Ideally, we’ll want to send a team member to the site with the quote to discuss it in person. If it is not an option, we can also send it via email, so that you can look through it. Once you give us your approval, we will arrange the delivery. We would like you to be present at that stage, along with your plumber and installer, in order for us to provide full training. We will also remain available during the installation process, whether you need us to come to the site or if you just want to give us a call and discuss anything regarding the installation.


That is a great solution for those of our clients who are already working on the renovation of their property and have builders team on site. However, if that is not the case for you, you don’t have to go out of your way to find installers – we can take care of that for you. We will work with you to choose the best time and either start working on the delivery day, or come back later when you request us to do the installation.


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